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How Can I Return A Faulty Item?

Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

If you did not buy your product directly from Queenslimming.com, you will need to contact the vendor who sold it to you.

TIP: Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. We will also give you some instructions for returning goods from your country.


What Do Our Customers Say?
I AM SO GLAD I FOUND A PLACE THAT SELLS THE REAL ONES... i HAVE LOST THE LAST 20 LBS I WAS TRYING TO LOSE AND IT WAS SO FAST. SHIPPING WAS FAST WITH MY LAST ORDER TOO! "

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